Custom Orders
How may I place a custom order?
If you are interested in placing a custom order, please contact our Client Services team by email at info@navipabla.com or by phone at +91-7986686779. A member of our team will contact you as soon as possible.
What should I include in my custom order request?
When submitting a custom order request, please include the following information:
Full Name
Event date, if applicable
Desired Item(s)*
Size
Any additional requests/customizations/modifications, if applicable
*To expedite your inquiry, please include any known style information for the item(s) you wish to custom order (i.e. Product name or style number, etc.) If no style information is available, please either provide an image of or a link to the item in your email request.
*Please note that your request is not guaranteed until you receive final confirmation from a Navi Pabla team member.
Are there additional fees for custom orders?
Yes, custom orders typically require an additional 50-75% past season cutting fee on top of the original retail price. If you require further customizations or modifications to the original design of the item, additional up-charges may also apply. If you require a rushed order, additional up-charges may also apply depending on the timeline requested. These and any other applicable charges will be determined by the Navi Pabla team at the time of confirmation.
What is the deposit and cancellation policy for custom orders?
To proceed with a custom order, a 50% deposit is required. Should you wish to cancel a custom order after payment has been captured, please note that the 50% deposit will not be refunded. It can only be done within12 hours of placing an order. A full refund will be made as per refund policy. However, once this time period is passed, no refund/ exchange will be entertained
Are custom orders final sale?
Yes, all special orders, custom orders and any other items marked as final sale are not eligible for return, refund or exchange.
Who should I contact for additional questions regarding custom orders?
For any additional questions regarding custom orders, please contact our team by email at info@navipabla.com or by phone at +917986686779. A member of our team will contact you as soon as possible.
Alterations
What is your alterations policy?
Full-price Navi Pabla merchandise bought on navipabla.com can be taken, along with the original sales receipt, to Navi Pabla boutique for basic adjustments at no additional charge. Extra work and subsequent alterations will incur additional charges.
How may I schedule an alterations appointment?
Please contact Navi Pabla team to schedule an alterations appointment prior to your visit.
Do you offer alterations on Navi Pabla merchandise not purchased in your retail network?
For items purchased outside our retail network or on websites other than navipabla.com, please contact your original point of purchase for assistance with alterations.
Repairs
Do you offer repairs ?
Yes, we stand behind our products and want you to be satisfied with your purchase. We offer complimentary repairs for our merchandise are less than 2 (two) years old. Please note, merchandise older than 2 (two) years cannot be repaired.
Bridal Services
Where am I able to purchase the Navi Pabla Bridal Collection?
The Navi Pabla Bridal Services are only available as Custom made. Please note, an appointment is required to view and purchase the collection.
How much do Navi Pabla bridals cost?
Prices for Navi Pabla Bridals begin at approximately INR 1,70,000.
Are Navi Pabla Bridals made to order?
Yes, all Navi Pabla Bridals are made to order to your size.
Does Navi Pabla offer custom bridals?
Yes, Navi Pabla offers an exclusive custom bridal experience, allowing you to create a one-of-a-kind tailored to your vision. The process begins with an initial consultation online, where you’ll meet with a specialist to discuss your ideas, timeline and design direction.
For custom bridal inquiries, please contact our Bridal Services team by email at info@navipabla.com or by phone at +91-7986686779 . A member of our Bridal Services team will contact you as soon as possible.
Appointments
How may I reach you for the bridal services?
To submit a request, please reach us at info@navipabla.com or whatsapp us at +91-7986686779.
Please include the following information.
• Bride’s Full Name
• Wedding Date
• Size
• Phone Number
• Questions/Dress Choices
A team member will contact you directly to coordinate with you.
How many bridal appointments can be accommodated at a time?
To ensure personalized attention, we can only accommodate two bridal appointments in a span of one month . This ensures that you receive the dedicated service and intimate setting you deserve.
Who should I contact if I have questions about my appointment or the Navi Pabla bridal collection?
For all other enquiries, please contact our Client Services team by email at info@navipabla.com or by phone at +91-7986686779.